Refund Policy

1. Overview

This Refund Policy applies to purchases made directly through Cardivela unless a product page states otherwise.

Because Cardivela offers digital products that can be accessed or downloaded immediately, refund rules for digital purchases differ from returns of physical goods.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.

2. Free Cardivela Tools

Because no payment is required to use the Free Blood Pressure Tracker or other free Cardivela resources, there is no purchase price to refund for use of those free tools.

If you experience a technical issue with a free Cardivela tool, please visit our Support page or contact us so we can review the issue.

Availability of a free tool or resource may change over time. Discontinuation, modification or temporary unavailability of a free tool does not create a right to a monetary refund because no purchase was required for access.

3. Digital Products

Because digital files cannot be physically returned after delivery, we generally do not provide refunds for:

• a change of mind after successful delivery;
• an accidental purchase after the product has been successfully delivered or accessed;
• preference regarding layout, design or features that were accurately described before purchase; or
• failure to review stated product requirements before ordering.

4. When We May Help

Please contact us if:

• you were charged more than once for the same direct Cardivela order;
• you paid but did not receive access or a download link;
• a file is corrupted or unusable and reasonable troubleshooting or replacement does not resolve the problem;
• you received the wrong Cardivela digital product; or
• applicable law gives you a refund or cancellation right.

When appropriate, we may first attempt to resolve the issue by restoring access, replacing the file or providing troubleshooting assistance.

5. Generally Non-Refundable Situations

Unless required by law or expressly stated otherwise, refunds are generally not available when:

• the digital product was successfully delivered or accessed and you simply changed your mind;
• you no longer need the product;
• you expected a feature that was not included in the product description;
• your device, software, printer or browser is incompatible despite stated requirements;
• you purchased the same product previously and made another purchase without contacting support; or
• you violate the product license or Terms of Use.

6. Physical Products

If Cardivela sells a physical product directly, the return terms shown on that product page or at checkout will apply.

If a physical product is produced or fulfilled by a third-party retailer or print-on-demand provider, that provider’s return and replacement policy may control.

7. Purchases Through Third Parties

Purchases made through Amazon, an app store, marketplace, retailer or other third-party platform are subject to that seller’s refund and return process.

Cardivela may not be able to issue a refund for a transaction processed entirely by another seller or platform.

If a third-party seller processed your payment, you may need to contact that seller directly regarding refunds, returns, replacements or billing disputes.

8. How to Request Help

Email contact@cardivela.com with your name, order email, order number if available, the product purchased, and a brief description of the problem.

Please do not send full payment-card numbers, passwords or sensitive medical information.

Submitting a request does not automatically guarantee a refund, but we will review the circumstances and applicable law.

9. Payment Disputes

If you believe a charge is incorrect, we encourage you to contact Cardivela first so we can investigate.

Fraudulent chargebacks or payment disputes may result in suspension of access to the associated digital product where permitted by law.

10. Policy Changes

We may update this Refund Policy from time to time.

The version in effect at the time of purchase will generally govern that transaction, except where a later change is required by law.

11. Contact

For order or refund questions, email contact@cardivela.com .